For online purchases, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return. For in-store purchases, we have a 30-day shipping policy.
To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a full product refund. Items sent back to us without first requesting a return will not be accepted. Shipping costs are not refunded.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, including custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
To start an exchange, you can contact us at email@example.com. If your return is accepted, we’ll exchange it with your desired product.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
For additional questions, you may contact us at firstname.lastname@example.org.