*Any orders placed from 15 November 2022 have an extended exchange period until the 31st of January 2023.*

Online exchanges/returns:

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To start a return/exchange, you can contact us at info@piedaterrevenezia.com with your order number. If your item is accepted, we’ll refund you or exchange it with your desired product. 

To be eligible for a return/exchange, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note that return or exchange shipping charges are shared between Piedàterre and our customers. You will need to send us back the pair/s at your expense, and we will take care of shipping the new pair/s to you.

In-store exchanges:

We have a 30-day exchange policy, which means you have 30 days after receiving your item to request an exchange.

To start an exchange, you can contact us at info@piedaterrevenezia.com with your order number. If your friulane is accepted, we’ll exchange it with your desired product. To be eligible for an exchange, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We kindly ask the customer to cover the cost of both shipments.

We do not refund purchases made in store.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please contact us at info@piedaterrevenezia.com.

Exceptions / non-returnable items
Certain types of items cannot be returned, including custom products. Please get in touch if you have questions or concerns about your specific item.

For additional questions, you may contact us at info@piedaterrevenezia.com.